Uber Reduces 10% of Customer Service Staff and Cuts Remote Work under AI Adoption Pretext...

Uber is cutting approximately 10% of its customer service workforce and reducing remote work as part of a broader organizational restructuring to integrate AI into core operations. The company aims to streamline processes, enhance face-to-face collaboration, and improve service efficiency through AI adoption. This marks Uber’s first official layoff tied to AI initiatives, following previous restructuring efforts not directly linked to AI. Despite workforce reductions, Uber continues to actively recruit for AI and autonomous driving roles, with over 500 open positions listed on its hiring portal.